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Pre-Order Policy

  • All pre-orders require a 50% down payment at time of order. Pre-order customers will be billed the remaining balance plus applicable shipping and sales tax (OH residents) at time of receipt and inspection at Rockin’ B Games.  Customers will have up to 7 days to pay their balance once their invoice notification has been sent.  Upon receipt of the remaining balance (allowing for personal check or echeck clearing times) orders will ship within one business day.
  • Estimated shipping is based on a USA continental state street address and provided for reference purposes to assist customers in making their purchasing decision. 
  • Customers are responsible for notifying Rockin’ B Games of any changes in address or contact information (especially an email address).
  • Pre-orders will be filled in the order they are received.
  • If for reasons beyond Rockin’ B Games control (manufacturer phased release, limited availability, distributor delay, etc.) we are unable to fill a customer’s pre-order; Rockin’ B Games will offer the options of a full refund, store credit, or wait for the next arrivals from the manufacturer / distributor.
  • If pre-orders are received by Rockin’ B Games in a damaged condition you will be contacted and provided with options. In the case of box damage only, these options will include: a full refund or credit, a discount in accordance to the degree of box damage, or wait for a replacement. In the case of potential component level damage, options will include: a full refund, credit, or wait for a replacement. Rockin’ B Games inspects every game upon receipt and prior to shipment to our customers.
  • Rockin’ B Games reserves the right to cancel any pre-order for any reason at any time and will notify the customer as to the reason for cancellation. A refund or credit will be issued pursuant to the customer’s reply and confirmation.
  • Customers may cancel a pre-order and receive full refund or credit prior to the Customer Cancellation Request Date noted in the item description. Orders cancelled after this date but before the game has been officially released will receive a 90% refund on their down payment unless they choose a store credit or make another purchase at time of cancellation which guarantees the customer 100% of their down payment.
  • Customers, at their sole discretion who desire to cancel a pre-order after their item has been received and inspected by Rockin’ B Games will be charged a 20% restock fee on their down payment unless the customer requests a store credit for 100% of their down payment. The fee is waived if the cancellation is due to the game being received in damage condition at Rockin’ B Games and the customer chooses cancellation over a discounted sale price.
  • Store credits issued due to a customer request to cancel and not due to damage or unavailability may only be applied to new purchases or towards the outstanding balance of other existing pre-orders. Pre-order Customer Request Cancellation Credits may not be applied to new pre-orders. 
  • Rockin’ B Games reserves the right to change prices on pre-orders at any time, including after a pre-order is placed, but only as a result of a price increase from the manufacturer or distributor. Rockin’ B Games will notify our customers as soon as possible and look to collect the difference at time of final balance payment. If a customer wishes to cancel due to a price increase, Rockin’ B Games will provide a full refund or credit. If a manufacturer were to lower their price per item, the savings would be passed on to our customers as well.