Policies



Orders

Cancellations

Order cancellations are accepted prior to shipment and a full refund will be granted.  If the order has shipped prior to cancellation please see Returns, Refunds, & Replacements section below.

Combining Orders

Rockin' B Games will combine your orders at your request to save you money on shipping as long as you prior order has not been shipped. Combining orders may delay shipping by one business day.

Condition

All products are sold in new condition and without damage unless otherwise noted in the item name or description.  

Occasionally, new products arrive with tiny tears in the shrink wrap.  These will be considered new condition without damage unless the shrink wrap is so torn that it would appear someone may have opened the item.  If this is the case it will be noted in the item name or description.  

All items are inspected upon receipt from our distributors and again prior to shipping to our customers.  You will be notified if an error is found and provided with options.

Ding/Dent game boxes are categorized into one of five different classifications. More information can be found under Damage Classifications.

Discounts

Rockin' B Games does not offer a formal discount program at this time beyond the all ready marked discounts from the MSRP .

Holding Orders

Rockin' B Games will hold your order at your request to be shipped at a later date for up to 15 days.

Manufacturers & Publishers

Rockin' B Games carries the following manufacturer and publisher products: Academy Games, Against the Odds, Alderac Entertainment Group (AEG), ARES Games, Asmodee, Atlas Games, Avalanche Press, Cambridge Games Factory, Chessex, Columbia Games, Dan Verssen Games (DVG), Dark Sword Miniatures, Days of Wonder, Decision Games, Fantasy Flight Games, Fiery Dragon Games, Flying Frog, FRED, Gary Games, GMT Games, Gorilla Games, Gryphon, Iello Games, Indie Boards and Cards, Jolly Roger Games, Koplow, Lock n' Load Publishing, Looney Labs, Mantic Games, MayDay, Mayfair Games, Multi-Man Publishing, North Star, Osprey, Paizo, Petroglyph, Phalanx, Plaid Hat Games, Plano Molding Company, Playroom Entertainment, Queen Games, Rio Grande Games, Steve Jackson Games, Stronghold Games, TableStar Games, Tasty Minstrel Games, Twilight Creations, Two Hour Wargames, Ultra-Pro, Valley Games, Victory Point Games, Worthington Games, Z-Man Games, and many others.

Method of Payment

Cash is King!  Rockin' B Games also accepts certified checks drawn on a US bank, Amazon Payments, PayPal, personal checks drawn on a US bank (3-5 day hold), and US money orders.

Pre-Orders

Click here to review our Pre-Order Policies.

Price Matching

Rockin' B Games does not maintain a formal price matching policy at this time.

Sales Tax

Ohio customers will be charged 6.75% sales tax on all items purchased.

Special Orders

Rockin' B Games does not maintain a formal special order program at this time. However, Contact Us and we will see what we can do to help you with your special request.

Privacy

Rockin' B Games will not use your personal information in any way not specifically related to doing business with Rockin' B Games. 

Rockin' B Games will not sell or trade your personal information to third party solicitors.

Rockin' B Games does not store personal payment information regarding our customers.

Returns, Refunds, & Replacements

Change of Mind

If you change your mind after receiving your order, please use the Contact Us form on this site to request a return.  The request must be made within 15 days of receipt and the product must be in the same condition as originally ordered.  A full refund / credit for the product will be issued upon receipt and inspection of product condition. The original shipping amount will not be refunded and the cost of return shipping will be at the customer's expense.  Please use the original shipping carton and packing materials to return the product.

If a product is returned and not in the same condition as ordered only a partial refund / credit will be issued.

Damaged Order

If a product is received in damaged condition and was not ordered as a damaged product please Contact Us within 3 days of receipt.

Missing or Damaged Parts

If parts are missing or damaged from a new game please contact the manufacturer directly. Manufacturer Customer Service Contact Information

If the game was bought in used condition and the missing or damaged part was not noted in the item description at time of order or prior to shipment please Contact Us within 5 days of receipt.

Wrong Item Received

If Rockin' B Games ships you the wrong product we will replace the item at no cost to you. Please Contact Us within 3 days of receipt.

Shipping

Continental US

Shipping carriers available include FedEx, UPS, and the United States Postal Service (1st Class, Media Mail, Priority and Overnight).

Delivery to PO Boxes is via USPS or FedEx Smart Post

Alaska & Hawaii

Shipping to Alaska and Hawaii is via United States Postal Service either by 1st Class, Media Mail (books, magazines) , or Priority Mail.  USPS Express Mail is also available.

APO / FPO

Shipping to APO / FPO is via United States Postal Service - Priority Mail.

International

International shipping is available via United States Postal Service either by 1st Class International (less than 4 pounds) or by Priority Mail International (less than 70 pounds per box). International shipping is also available through FedEx International Mail Service. International shipping rates include a minimum 5% handling fee.

Customs, Duties & VAT

Customs, import duties and VAT are at the full expense of the customer.

Insurance / Declared Value / Liability

UPS: The first $100 of liability coverage is free and auto-included.  Additional charges apply for a declared value over $100 and is at the customer's request.

FedEx: The first $100 of liability coverage is free and auto-included.  Additional charges apply for a declared value over $100 and is at the customer's request.

USPS: Additional charges apply for a declared value and is at the customer's request.  Express Service provides insurance at no charge for the first $100.

USPS International: Additional charges apply for a declared value and is at the customer's request.  Express Service provides insurance at no charge for the first $100.  Insurance is not available on USPS Priority Flat Rate Envelopes or Small Flat Rate Boxes.  Some countries may not honor USPS insurance.

Federal Express: The first $100 of liability coverage is free and auto-included.  Additional charges apply for a declared value over $100 and is at the customer's request.

Signature Required Service

Signature required service is available upon request for those customers who are concerned about packages being left by the delivery service when no one at the recipient's designated address is available to receive deliveries.

Local Pick-up

Local pick-up is available at no cost via "meet me delivery"  at an agreed upon location, date, and time.  Base of operations is east of Cincinnati, zip 45103 (Batavia).

Packaging

Like old fashioned ice cream all orders are carefully hand-packed.  Rockin' B Games uses a variety of boxes and packing material to protect your orders. Each item is carefully reviewed prior to packaging to make sure it is in the advertised condition.  If a problem is found you will be notified immediately and presented options.

Discounted Shipping

Rockin' B Games offers discounted flat shipping rates for orders shipping to continental United States street addresses via ground services. The discounted flat rate schedule is defined below:
Tier Order Value Flat Rate
 1 $100 to $109.99 $9.95
 2 $110 to $124.99 $8.95
 3 $125 to $149.99 $7.95
 4 $150 to $174.99 $5.95
 5 $175 to $189.99 $3.95
 6 $190 to $199.99 $1.95

Free Shipping

Orders shipping to street addresses within the continental United States that are $200 or greater ship free via ground services.

Miscellaneous

Advertisements

Advertisements that appear on Rockin' B Games website do not represent an endorsement of third party offerings nor, does Rockin' B Games receive any information that would infringe on the privacy or identify the users who view or click ads while visiting Rockin' B Games website. Clicking on ads or other links displayed on Rockin' B Games website does not extend privacy guarantees made by Rockin' B Games to these external sites. External sites visited by clicking an advertisement or link while on Rockin' B Games website should be individually reviewed for their privacy policies.